In short
- Send clear photos of the bill.
- Include the page with supply data and consumption.
- No contract starts from a simple check.
Punto Energia method
We start from documents and real needs. No activation should start without clear customer confirmation.
Make the first remote check useful
A video call or WhatsApp request works best with a complete, readable bill and one clear description of the problem. Hide bank details, payment codes and information that is not needed. Supply identifiers may be required to recognise the account, but no contract should start merely because you asked for information.
Before the appointment
- collect the bill, proposal and provider messages;
- write down deadlines, amounts and previous calls;
- prepare a meter photo only when readings matter;
- ask the account holder to join if authorisation may be required.
The first conversation should end with a defined next step: bill check, complaint, payment plan, administrative procedure or comparison of available partner offers.